Complaints Resolution
We’re committed to resolving your concerns quickly and fairly
Our Commitment to You
At Talk Now Mobile, we take every complaint seriously. We’re committed to resolving issues fairly, promptly, and effectively. Our goal is to turn every concern into an opportunity to improve our service.
Important Notice
If your complaint involves an urgent service issue (such as no service or emergency access), please call our support line immediately at +1 (888) 555-0198 rather than submitting this form.
Our Complaint Resolution Process
Submit Your Complaint
Use our secure online form, call our support line, or email us. Please provide as much detail as possible including dates, names, and any relevant documentation.
Confirmation & Tracking
You’ll receive immediate confirmation of your complaint submission with a unique tracking number. Use this to follow up or check status.
Investigation
Our dedicated complaints team will investigate your concerns within 3 business days. We may contact you for additional information.
Resolution Proposal
Within 7 business days, we’ll propose a resolution based on our findings. We’ll explain our decision clearly and outline any corrective actions.
Follow Up
We’ll follow up to ensure you’re satisfied with the resolution. If you’re not satisfied, we’ll discuss further options including escalation.
Submit a Complaint
Please complete this form to file an official complaint. All complaints are reviewed by our resolution team within 24 business hours.
Contact & Escalation
If you need immediate assistance or wish to escalate an existing complaint, contact us directly through these channels:
Direct Contact Methods
Phone Support
+1 (888) 555-0198
Mon-Fri, 8AM-8PM EST
[email protected]
Response within 24 business hours
Postal Mail
Talk Now Mobile Complaints Department
2101 E 20th St, Los Angeles, CA 90058
Escalation Process
If you’re unsatisfied with our initial resolution, you may escalate your complaint:
Step 1: Supervisor Review
Request escalation to a supervisor within 7 days of our initial resolution.
Step 2: Executive Review
If unresolved, your complaint will be reviewed by our executive team within 5 business days.
Step 3: External Mediation
If still unresolved after 30 days, you may contact the FCC or your state’s Public Utilities Commission.
FCC Contact: File a complaint online at consumercomplaints.fcc.gov or call 1-888-CALL-FCC (1-888-225-5322)
Our Resolution Assurance
We’re committed to fair and transparent complaint resolution
Confidentiality
All complaints are handled with strict confidentiality. Your information is never shared without your consent.
Timely Response
90% of complaints are resolved within 7 business days. We provide regular updates on your case status.
Fair Resolution
We resolve complaints based on fairness and FCC guidelines, not on customer value or tenure.
Complaint Process FAQs
We aim to resolve most complaints within 7 business days. Complex issues may take up to 15 business days. We’ll provide a timeline when we acknowledge your complaint.
No. Filing a complaint will not affect your current service or benefits. We prohibit retaliation against customers who file complaints in good faith.
Please include: your contact information, account details (if applicable), detailed description of the issue, dates/times, people involved, previous resolution attempts, and any supporting documents.
Yes, but we require written authorization from the account holder to discuss or resolve complaints regarding someone else’s account.
You may request escalation to a supervisor within 7 days of our resolution proposal. If still unsatisfied after internal escalation, you may contact the FCC or your state’s Public Utilities Commission.
Our Complaint Resolution Performance
We measure our performance to continually improve our service
Resolved Within 7 Days
Of complaints resolved quickly
Customer Satisfaction
With resolution process
First Contact Resolution
Resolved without escalation
External Escalations
To FCC or state commissions
Last updated: June 1, 2025 | Based on Q1 2025 data